800-238-1711
Serving the Midwest with offices in Milwaukee, Madison, Chicago and Door County
Pro WoodCare
Restoration Gallery

Frequently Asked Questions

Q: When do I pick a color?
A: On the 1st day of the restoration process PWC will leave color samples for you to choose from. You can then call our office with your color selection.

Q: The color applied seems darker than the color I selected, is this normal?
A: Yes, all colors will go on 2-3 shades darker than the samples. As the PWC 1000 finish works its way deeper into your wood it will then lighten up. It can take up to 90 days to reach final color.

Q: How long do I need to stay off my deck after treatment?
A: We recommend that you stay off the deck for 24-48 Hours.

Q: Can I use my deck between the cleaning and sealing?
A: You can, but we ask that you try to keep it as clean as possible and not return the furniture so it will dry.

Q: Can you help remove the furniture and accessories on the deck?
A: We will remove the furniture upon arrival and place it in the yard. We ask that you replace the furniture after the project is complete and the required drying time is reached. If you need special help or are not able to return the furniture, please call our office and we will see if we can help.

Q: What happens if it rains shortly after the deck is treated?
A: It can rain 5 minutes after the deck is treated with no adverse effects. If you notice any water spots, please give our office a call.

Q: How do I get on your schedule?
A: Return your signed contract and deposit to us and you will be placed on our schedule in the order it was received. We work on a first come, first serve basis.

Q: How does the weather factor in?
A: The cleaning and preparatory work can be done in just about any weather. We require dry weather to apply the finish and temperatures above 40 degrees.

Q: Do you protect surrounding vegetation?
A: Yes, we will take every precaution possible to minimize any damage to the surroundings. Small plants and/or flowers that immediately surround the areas being worked on might get disrupted, but nothing will be killed.

Q: Do you offer payment plans?
A: No, but we do accept MasterCard and Visa.

Q: When is final payment due?
A: Upon completion of the project, our terms are Net 10 Days.

Q: What does the warranty cover?
A: You will be given a copy of the written warranty with every estimate based on the project. The length of the warranty is based on the type of project. (Decks, Cedar Roofs, Log Homes, Cedar Siding, Etc.)

Q: Do I need to be home while you are here?
A: No, We work on many secondary homes and primary homes without the homeowners present. In some cases we will require access to the home and that will be prearranged.

Q: Will you be using our water and electricity?
A: Yes, we will require access to your outside water spigots and electricity.

Q: Is Pro WoodCare a franchise?
A: No, we are a family owned and operated business that is nationally recognized in the industry.

Q: Can I shovel my deck to remove snow after you have treated it?
A: Yes, but we recommend a plastic snow shovel with no metal to scratch the deck.

Q: Do you offer carpentry services?
A: Yes, we have a team of carpenters trained in all aspects of log repair and deck repair.

Q: How long has Pro WoodCare been in business?
A: Since 1990.
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